Complaints

We urge parents / carers with any concerns regarding the provision made for their child to speak to the academy as soon as possible and, in the first instance, to the class teacher.  If parents / carers feel their child's needs are still not being met they should make an appointment to see the Headteacher.  If concerns are still unresolved parents / carers may wish to engage with PDET’s Complaints policy procedures. 

Please also refer to the Complaints section in our SEND policy:

Complaints about SEND provision

We urge parents / carers with any concerns regarding the SEND policy or the provision made for their child to speak to the academy as soon as possible and, in the first instance, to the class teacher or the SENCO. If parents / carers feel their child's needs are still not being met they should make an appointment to see the Headteacher. If concerns are still unresolved parents / carers may wish to engage with PDET’s Complaints policy procedures. NB - any issue relating to statutory SEN assessments should be pursued with the relevant Local Authority and not via PDET’s Complaints policy. If parents / carers require further advice / support, they should use the local Information, Advice and Support Service for Special Educational Needs and Disability SENDIASS: · Information Advice Support Service for SEND in Northamptonshire (telephone 01604 364772) or · SENDIASS Rutland (telephone 07977 015674).